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Policies - US
Terms and Conditions - PeproTech, Inc.
These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
Return Policy
Any claim for credit or return goods must be made within 7 days of receipt. PeproTech will not accept returned products without prior authorization. No credit or replacement will be issued without a return authorization number. All returns are subject to a 20% return fee unless the products are returned due to lack of conformity with the specifications in PeproTech’s data sheets. Please call Customer Service for return instructions.
Terms and Conditions of Sale
All PeproTech products are purchased subject to the following terms and conditions of sale. These terms cancel and supersede all other terms, oral representations, or documents which relate to the purchase of products from PeproTech:
- Any terms stated in customer purchase orders or supporting documents other than item, quantity, quoted price, desired shipping date, and recitals of obligations to comply with applicable laws are specifically rejected.
- Product Use Limitations: PeproTech products are not for human use. Purchasers of PeproTech products agree to comply with the provisions of applicable federal, state and local statutes, rules, regulations, ordinances and orders when using PeproTech products.
- Shipping: PeproTech's products have been formulated to allow shipment at ambient temperature. If your purchase order is received before 8:00 pm (EST), all available items are shipped by Federal Express for next day delivery.
- Resale: In the absence of an expressed written agreement to the contrary, all products are sold by PeproTech Inc. for the exclusive use of the purchaser and are not to be resold.
- Prices & Payment Terms: Prices are subject to change without notice. Payment terms are net thirty (30) days from receipt of invoice. 1.5% interest per month may be charged on past due accounts.
- Warranty: PeproTech warrants to the original purchaser that products sold substantially conform to specifications provided with shipped products and are free from material defects. This warranty does not extend to any product which has been altered in any way by personnel other than PeproTech’s employees or to any product which has been handled in a manner contrary to instructions included in product documentation. PeproTech is not responsible for patent infringement or other violations which may occur with the use of these products. PeproTech makes no warranty of the product’s suitability for any purchaser’s particular use; suitability for use must be determined by the purchaser or user of the products. All other warranties, express or implied are disclaimed to the fullest extent allowed by law. Purchaser’s sole remedy under the above warranty shall be replacement with a conforming product, a credit toward future purchases of PeproTech products or, at PeproTech’s sole discretion, a refund of the price of the product. If there is a question or concern please contact our Technical Support Department immediately so we may assist you.
- Information Changes: This website contains current Information on PeproTech products. PeproTech reserves the right to discontinue sales of any product or to change product descriptions and/or formulations at any time without notice to purchasers.
- PeproTech reserves the right to withhold, cancel, or suspend shipment of any products in the case of labor troubles, accidents, civil commotion, war, acts of God, government regulations or restrictions, or any other causes beyond its reasonable control.
- PeproTech reserves the right to assign, without permission, under any circumstances, in whole or in part, to any person, partnership, firm, corporation, or government agency or entity, any rights which may inure to it as a result of its sale of products.
- Risk of loss on all products shipped to purchasers by PeproTech shall pass upon receipt of those products at purchaser’s place of business.
- All sales shall be governed by the laws of the State of New Jersey, USA.
- In the event any one or more of these terms shall for any reason be held to be invalid, illegal or unenforceable, the remaining provisions shall be unimpaired and remain in force.
Privacy Notice - PeproTech, Inc.
PeproTech, Inc. and our subsidiaries1 is committed to being a responsible custodian of the personal information that we collect in the course of operating our business.
This Privacy Notice (“Notice”) describes how we collect, use, share, or otherwise process personal information in the course of operating our business, including the operation of our website https://www.peprotech.com and any other applications that link to this Privacy Policy (our “Online services”).
“Personal information” as used in this Notice means information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, to a specific natural person. It does not include information that is considered anonymous, de-identified, or aggregated by applicable law.
This Notice covers the following topics:
- The Information We Collect
- Use of the Information We Collect
- Sharing the Information We Collect
- Protection and Storage of the Information We Collect
- Your Choices and Rights
- How to Contact Us
- Changes to This Privacy Notice
1. The Information We Collect
The types of personal information we collect about you depend on your interactions with us and are described below.
Depending on the context of your interactions with us, the categories of personal information we may collect from you include:
- Unique Identifiers that we can use to identify you as a unique individual, such as your name, postal address, unique personal identifier, online identifier, Internet Protocol (“IP”) address, email address, account name, or other similar identifiers.
- Demographic Information, which may include characteristics protected by law, such as your gender or age.
- Commercial Information, such as your purchase history or products you have expressed interest in.
- Internet or other Electronic Network Activity Information, such as the data we receive when you interact with our website
- Geolocation Information, such as your city, state or province, and country. When you access the online services, we may collect precise geolocation information if you permit the online services to access such information so that we may provide you with content based on your location and your proximity to our offices.
- Audio and Visual Information, such as your voice and likeness as captured in photographs, video, or audio recordings if you attend our events, visit our offices, or leave us a voicemail.
- Professional or employment-related information, such as your employer or title;
- Education information, such as the university you attended and degree; and
- Inferences drawn from the above categories.
- Any other information you choose to provide.
Information You Provide to Us:
We collect personal information that you provide to us. For example, when you become a registered user, we collect your name, mailing address, email address, and password. When you order a product, we may collect, in addition to your required registration information, a credit card number along with the corresponding expiration date and billing address. When you use an order form to request reference or promotional publications, we collect your name, mailing address, email address, and phone number. When you use the "Technical Investigation" form, we collect your name, mailing address, telephone number, fax number, and email address. When you contact us by using the Send a Message form, we collect your name and email address.
You generally can use our online services without providing us with personal information, though we may still collect personal information automatically as described in the next section.
Information We May Collect Automatically or Generate
We and our service providers may automatically collect and generate certain technical information from and about you when you interact with us or our Online services. This information may include your IP address, your general geographic location, your browser type, your operating system, the pages you view on the Services, the pages you view immediately before and after you access the Services, and the search terms you enter on the Services. This information allows us to recognize you and personalize your experience if you return to the Services, and to improve the Services. We and our service providers may collect this information using “cookies,” which are small text files that the Services save on your computer using your web browser and access when you return. We do not currently respond to “Do Not Track” signals.
Information We Collect From Other Sources
We may obtain personal information from other sources, such as our employees or business partners, or from business contact databases and enrichment services. We may also receive information about you from social media platforms, such as when you interact with us on those platforms or access our social media content. We may collect information about you from publicly available sources, such as public social media profiles, publications, and other websites or materials available through search engines.
2. Use of the Information We Collect
We may use the information we collect for various purposes, including:
- To process orders, ship purchases, bill purchases, and contact customers (when necessary) to process such orders.
- To manage your online account(s) with our online services and send you technical notices, updates, security alerts, and other administrative messages.
- To operate, troubleshoot, and improve our online services.
- To respond to your questions or requests for information.
- To expand and maintain our list of contacts.
- To send you promotional and reference materials, company and industry updates, and other information or materials that may interest you.
- To understand how people use our products, including by generating and analyzing statistics.
- To detect, prevent, and respond to actual or potential fraud, illegal activities, or intellectual property infringement.
- As we believe reasonably necessary or appropriate to comply with our legal obligations, to respond to legal process or requests for information issued by government authorities or other third parties, or to protect your, our, or others’ rights.
- PeproTech may use anonymous, de-identified, or aggregate information that does not reasonably identify you for any purpose, as permitted by applicable law.
3. Sharing the Information We Collect
PeproTech does not sell, rent, lease, or otherwise provide the information we collect to unaffiliated third parties. We also do not share personal information that reasonably identifies you with unaffiliated entities for their independent use except when we have your permission; or are doing so at your direction, as needed to comply with our legal obligations, as permitted by applicable law, or as otherwise described in this Notice.
We may disclose the categories of information we collect to the following categories of recipients in furtherance of the purposes described above:
- Our affiliates: We may share information with our various PeproTech offices and Partners located around the world for any of the purposes listed above.
- Our service providers: We may share information with third parties that perform services on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers.
- Law enforcement, government authorities, or third parties with legal rights: We may share information as may be permitted or required by the laws of any jurisdiction that may apply to us, as provided for under contract, or as we deem reasonably necessary. In these circumstances, we strive to take reasonable efforts to notify you before we disclose information that may reasonably identify you or your organization, unless prior notice is prohibited by applicable law or is not possible or reasonable in the circumstances.
- Parties in connection with a business transaction: We may share information with service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets, as well as any bankruptcy or corporate reorganization.
- Others with your consent or at your direction, including if we notify you that your information may be shared and you provide such information or if you use PeproTech to interact with a third party. For example, we may share your name and contact information with a business partner who co-sponsors an event you attend or publication you sign up for or with a social media service if you share or like our content.
We may share anonymous, de-identified, or aggregate information that cannot reasonably identify you with others for any purpose, as permitted by applicable law. Please note that any personal information that you post to a profile, blog, comment section, or forum on our online services or social media pages may be available to other users of those forums or, in some cases, made publicly available.
4. Protection and Storage of the Information We Collect
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect the information we collect and comply with applicable legal requirements. This implementation includes the use of industry standard encryption to protect your payment and personal information for commerce transactions. Our practices also include, when required or appropriate and feasible, obtaining written assurances from our third parties that may access your personal information that they will protect your information with safeguards designed to provide a level of protection equivalent to those implemented by PeproTech.
Notwithstanding the safeguards that we implement, no information system can be perfectly secure and we cannot guarantee the absolute security of your information. Further, we are not responsible for safeguarding the information you transmit to us over networks that we do not control (e.g., wireless networks, the internet).
5. Your Choices and Rights
Marketing Communications: If you no longer wish to receive marketing communications from us, you can let us know by contacting us using the information available in the How to Contact Us section below. Our digital marketing communications may provide unsubscribe or opt-out mechanisms that allow you to modify your communications preferences. Please note that if you opt-out of marketing communications, we may still contact you with non-promotional communications, such as those about ongoing business relations or administrative messages.
Privacy Rights: PeproTech conducts business in jurisdictions that impose varying obligations and that grant individuals differing levels of protection, particularly with respect to personal information. Depending on applicable law, you may have certain rights with respect to your personal information, including, for example, the rights to:
- Request access to certain personal information of yours that we process.
- Update or correct your personal information if you believe it is incomplete or inaccurate.
- Erase or delete your personal information, subject to certain exceptions under local law.
- Object to our processing of your personal information or otherwise restrict our processing activities.
- Restrict certain transfers of your personal information to third parties.
- Withdraw your consent to processing, where we base our processing of your personal information on consent.
- Not be denied goods or services for exercising your rights under applicable law.
- Complain to your local supervisory authority.
California law requires that a business provide in its privacy policy a list of the categories of personal information it has in the preceding 12 months (1) disclosed for a business purpose, and (2) disclosed in exchange for valuable consideration (considered a “sale” under California law, even if no money is exchanged), as well as the categories of third parties to whom each category of personal information was disclosed or sold.
PeproTech does not sell, rent, lease, or otherwise provide the information we collect to unaffiliated third parties. In regards to disclosure of personal information
|
Categories of personal information disclosed for our business purposes |
Categories of third parties to whom this information was disclosed |
|
Identifiers |
Third parties to process your payments, fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
|
Demographic information |
Third parties to process your payments, fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
|
Commercial information |
Third parties to process your payments, fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
|
Internet or other electronic network activity information |
Third parties to process your payments, fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
|
Geolocation data |
Third parties to process your payments, fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
|
Audio, electronic, or similar information |
Third parties to process your payments, fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
|
Professional or employment-related information |
Fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
|
Education information |
Fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
|
Inferences drawn from the above categories |
Third parties to process your payments, fraud prevention providers, operating systems and platforms providers, governmental and recognized law enforcement agencies, financial institutions, legal counsel, potential transaction partners, advisors, and members of our affiliate companies and partners. |
You can exercise your rights (if applicable) by submitting a request through our Contact Us page or emailing us at [email protected]. California residents can also submit requests toll-free by calling 800-436-9910 x 3143 and indicating they wish to submit a California Consumer Privacy Act rights request to PeproTech.
6. How to Contact Us
If you have any questions or require additional information regarding our privacy or data protection practices, please contact us via email at [email protected] or by post at:
PeproTech, Inc.
ATTN: Office of General Counsel
5 Cedarbrook Drive
Cranbury, NJ 08512
7. Changes to this Privacy Notice
We may update this Notice periodically, and will revise the date at the top of this Notice to reflect the date when such update occurs. If we make any material changes in the way we collect, use, and/or share the personal information that you have provided, we will endeavor to provide you with notice before such changes take effect, such as by posting prominent notice on the PeproTech website at www.peprotech.com. You can additionally email us to request a copy of the notice or any other information at [email protected].
Adopted: May 1, 2020
[1] PeproTech Inc. subsidiaries include PeproTech EC, PeproTech France, PeproTech Germany (GmbH), PeproTech Asia, PeproTech China and PeproTech Korea.
Cookies Policy - PeproTech, Inc.
Our website www.peprotech.com (the "Website") uses cookies and other device identifying technologies ("Cookies") to understand how our Website is used, and for marketing purposes, as explained in our Privacy Policy. You can read more about the types of cookies we use, why we use them and how you can exercise your cookies choices below.
What are cookies?
A cookie is simply a piece of text, which can be placed on the browser of your personal computer or mobile device and subsequently read as you visit a website. A cookie may be a ‘session cookie’ or ‘temporary cookie’ that is, a cookie that remains on your browser while you are logged on to a particular website and then disappears when you close your browser. Alternatively, it may be a ‘persistent cookie’; a cookie that remains on your browser over a period of time. For example, they recognize your device when you open your browser and browse the internet again.
Information from a cookie may be collected and used in aggregate form.
We use cookies and similar technologies to enhance the online experience of our visitors and to better understand how the Website is used. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual as well as aggregated basis. Cookies may tell us whether you have visited the Website before or whether you are a new visitor. We also use cookies to maintain authentication information and to maintain persistent connections across our distributed infrastructure. If you reject cookies, you may have limited features or functionality on our Website.
There are different types of cookies, for example:
Cookies served directly by PeproTech ('first party cookies') and cookies served on our behalf, for example, by data analytics companies ('third party cookies').
Which cookies do we use and why do we use them?
The following table sets out the different categories of cookies that the Website uses and why we use them.
|
Cookie |
Name |
Purpose |
|
Universal Analytics (Google) |
_g* |
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. |
|
CloudFlare |
_cf* |
Anonymous cookies that allow visitors to navigate around our Site, use its features and access secure areas. The information gathered by these cookies may be used for security purposes, but is not used for marketing purposes. If the use of this type of cookies is not allowed, our Site cannot be used. |
|
PeproTech Customer |
nop.customer |
This cookie identifies a logged-in customer and is valid for this session only. |
|
Security |
requestverificationtoken |
Used for security, does not track users and is anonymous. |
|
Pardot |
visitor_id |
A session cookie named pardot is set in your browser when you access a page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking. |
Analytics / log files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, or to improve marketing, analytics, or site functionality.
We use mobile analytics software to allow us to better understand the performance of the website. This software may record information such as how often you use the website, the events that occur within the website, aggregated usage, and performance data. We do not link the information we store within the analytics software to any information you submit through the website.
How can you exercise your cookies choices?
You have the right to choose whether or not to accept cookies. However, they are an important part of how our Website works, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Website.
If you don’t want the Website to use cookies, please follow the instructions in the table above and below.
Browser Opt-Out:
Most browsers accept cookies by default. You may be able to change the settings to have your browser refuse certain cookies or notify you before accepting cookies. To do so, please follow the instructions provided by your browser which are usually located within the "Help", "Tools" or "Edit" facility.
For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu.
Contact us
If you have any questions about our use of cookies, please contact us at: [email protected]
6th June 2019